When we get a moving demand from you, our professional sales will try to know your shipments situation and moving request, then giving you a brief introduction of the whole international moving process.
It would be the best that you give us a chance to do a free survey at your home, because the info we get from the phone, internet or e-mail ect is limited. By surveying, on the one hand we know the actual volume of your shipment which is helpful to give you the accurate quotation by LCL or FCL, one the other hand our sales will give you some helpful answers to your current questions and worries.
Besed on the survey info, we send you the formal quotation. After you confirm our service,then both sides sign the international moving contract at least in advance one week, as well as asking if you need the insurance or not.
On the packing date and time you wanted, our truck, labours with supervisor will be there on time. Our workers will choose suitable packing materials and methods based on the shape and volume of articles to provide the most proper and safest packing. At the same time, our supervisor communicate with you, prepare the list of articles, and check actual number of packages and volumes. While you are required to sign some customs documents and and give your passport and work permit, which will be given back in 3 working days.
Your shipments will be drawn to our warehouse after packing, the very next day it will be sent to Shanghai Customs to declare legally with your valid certificates.
After that, our sea operator will arrange booking shipping vessel.Then arrange professional trailers to move your shipments to the port of loading and load them to the vessel, waiting for the sailing date to go.
Once your shipments left, we'll send all the necessary documents we collected here to our long partner in your destination, then they will go with them at the destination customs to clear your shipments in time.
Our partner will contact you by the contact info we sent before to ask when you are avaiable to deliver. The foreign agent will deliver the goods, help you with unpacking, simple installation and putting everything in place, and take away the debris.They will leave when they get your satisfy.
No matter which part you are not satisfied, please let us know immediately, we'll listen to you patiently and try to figure it out. If it does exist the damage or missing, we'll definitely take the responsibility on the contract we signed. If you bought the insurance, we will assist you to go claim.